Dropping off items to donate is a good feeling. The items will find a new home, bring money to the community and clear up room at home. At MITS, the Drop-off is a constant churning of positive energy and skill to help set the tone for the many, many steps to come as an item finds it's way into the hands of a shopper.
Making dropping off items easy has been a hallmark of the staff. Given the variety and volume of items that come in 6 days a week, this isn't easy. The drop-off being conveniently next to the front door makes it easy for shoppers to drop, then stop in for a relaxing visit. It also has the potential to get backed up or crowded with items. It is amazing the staff have created a process to work incredibly efficiently to accept and sort items as they come in.
Iain, our production lead is in charge of donations. Always ready with a warm smile and easy manner, he and his crew own the first step of the retail preparation process greeting donors, offering tax receipts as they take items and place them in the initial sorting bin. From there, the donor bags will be emptied and sorted in an incredibly efficient process. Even with an almost constant stream of donations being dropped off the front of the shop remains clear and organized.
“I have to keep moving” said Julie, as she reached back into the blue donation bin and picked up and moved the ‘new’ item to one of the dozen categorized holding spots where the next person in the fast moving retail preparation cycle takes over. “I pretty much am running the whole time I am here.”
The store is remodeling the donation drop-off area to improve the experience for the shoppers and workers. Stay tuned. The remodel will be complete in early November.